How long will I be delivered by ordering on the Parrot store?
- Our delivery time is one to five business days after the purchase.
How can I know the progress of my order?
-The status of your order is available from your MyParrot customer area, Once the order is shipped by our carrier an email containing a tracking number will be sent to you.
How much are the shipping costs? -The shipping costs are offered for any order of an amount greater than or equal to 60 €. For orders with a lower price, the shipping costs are 6,00 €.
Can I change my delivery address once the order is complete? -The delivery address can not be changed once the order is being prepared. However, it remains possible to contact the carrier in charge of your order to provide details on the delivery address in case something is missing.
I did not receive my tracking number
-The tracking number of your order is sent to the email address indicated when placing your order within a maximum of 24 business hours after the preparation of your order. If you have not received your tracking number, we invite you to check your spam folder and the email address indicated when entering your order. If despite the verification of the previous points your problem is not solved you can contact the customer support by going to the following link: https://www.parrot.com/fr/support/hotline then by selecting "boutique Parrot" "," Followed my order" and finally,"I encounter a problem with my delivery".
I'm having a problem with my delivery
-In case of delivery problem, you can contact the customer support by going to the following link: https://www.parrot.com/fr/support/hotline then by selecting "Parrot shop", "followed by my order "and finally" "I encounter a problem with my delivery".
I want to get my bill
An invoice is published for any purchase made on our site or one of our marketplaces. The invoice is made available once the shipping of the order is carried out. You can download your invoice directly from the personal area of your MyParrot account.
I want to change the information on my invoice
Once an invoice has been edited, it cannot be modified.