<h1 class="h1">FAQ orders on parrot.com</h1>

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<h2 class="p"><span>The payment methods you can use on parrot.com are:</span></h2>

<ul><li>credit card (Visa, Mastercard, American Express),</li>
	<li>or through the PayPal system.</li>
</ul>

<h2 class="p"><span>It is currently not possible to pay in several installments on our online store.</span></h2>


<h2 class="p"><span>When you place an order on our website, your payment is blocked for 5 days before being collected to allow bank checks to be made.</span></h2>


<h2 class="p">Your bank of the card issuer may have declined the payment.</h2>

<p> </p>

<p>We therefore suggest that you check with your bank or on your personal Paypal account.</p>


<h2 class="p"><span>When you confirm your order, you will see that the basket confirmation page includes a section on discount vouchers. </span></h2>

<p> </p>

<p><span>Just enter your voucher and confirm. You will see the discount applied in the summary of your order.</span></p>


<p><span>Our delivery period is one to five working days after placing an order and depending on the delivery method chosen (standard or express delivery).</span></p>

<p> </p>

<h2 class="h2"><span>Express delivery: 1 - 3 working days</span></h2>

<h2 class="h2"><span>Standard delivery: 3 - 5 working days</span></h2>


<p><span>You can view the status of your order in your My.Parrot customer account. </span></p>

<p> </p>

<h2 class="h2"><span>Once the order has been dispatched with our carrier, you will receive an e-mail containing a tracking number and the invoice or you can access both in your customer account.</span></h2>

<p><span>If you do not have an account and have used our guest checkout, you will receive the tracking number of your order as well as the invoice by e-mail as soon as your order has been dispatched.</span></p>


<h2 class="h2"><span>Delivery destination: EU countries</span></h2>

<p><span><strong>Standard delivery</strong> is free from a purchase value of 699€ or more, for orders below this amount, the fee is 11€ (3-5 working days) </span></p>

<p><span><strong>Express delivery</strong> is available for 18€ (1-3 working days)</span></p>

<p> </p>

<h2 class="h2"><span>Delivery destination: UK</span></h2>

<p><span><strong>Express delivery</strong> is available for £18 (1-3 working days)</span></p>

<p> </p>

<h2 class="h2"><span>Delivery destination: France</span></h2>

<p><span><strong>Standard delivery</strong> is free for a purchase value of 699€ or more, for orders below this amount, the fee is 9€ (3-5 working days)</span></p>

<p><span><strong>Express delivery</strong> is available for 13€ (1-3 working days)</span></p>

<p> </p>

<p><strong><span>Please note:</span></strong></p>

<p>The Products ordered on the Site "/en" are delivered only in the following countries: Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden (“Delivery Zone”). The Products ordered on the Site “/uk” are delivered only in the UK (“Delivery Zone”). The delivery of the Products won’t be possible in countries not mentioned in the Delivery Zone.</p>


<h2 class="h2"><span>The delivery address cannot be changed once the order is being prepared. </span></h2>

<p><span>You can nonetheless still contact the carrier handling your order to provide details regarding the delivery address if any part of it is missing.</span></p>


<h2 class="h2"><span>The tracking number for your order will be sent to the e-mail address entered when placing your order within a maximum of 24 working hours after your order has been prepared.</span></h2>

<p><span>If you have not received your tracking number, we suggest that you check your spam as well as the e-mail address entered when placing your order.</span></p>

<p> </p>

<p><span>If you have a customer account, you will find the tracking number in the section "Order purchase history" as soon as your order had been dispatched.</span></p>

<p> </p>

<p><span>You can also access your tracking link <strong><u><a href="https://www.parrot.com/contact">here</a></u></strong>.</span></p>


<h2 class="h2"><span>Once your order has been dispatched with our carrier, you will receive an e-mail containing the tracking number.</span></h2>

<p><span>If you have created a customer account, the tracking link will also be available when you sign in your account.</span></p>

<p> </p>

<p>You can also access your tracking link <strong><a href="https://www.parrot.com/contact">here</a></strong>.</p>


<h2 class="h2"><span>An invoice is issued for any purchase made through our website. This invoice will be available once the order has been dispatched.</span></h2>

<p><span>You can download your invoice directly from your customer account in the section "Online purchase history". You will also receive your invoice by e-mail.</span></p>

<p> </p>

<p>If you do not have a customer account, you will receive your invoice by e-mail. You can also access your tracking link <strong><a href="https://www.parrot.com/contact">here</a></strong>.</p>


<h2 class="p"><span>Once an invoice has been issued, it can no longer be modified.</span></h2>


<h2 class="h2"><span>You can submit a withdrawal request within 14 days of receiving your order to inform us that you wish to withdraw. </span></h2>

<p><span>We will then be able to send you the documents needed to return the goods. The product must be in good condition, otherwise we may reject your request. Learn more about our withdrawl policy <strong><u><a href="/en/terms-and-conditions-sales">here</a></u></strong>.</span></p>


<h2 class="p"><span>You can submit a withdrawal request by going to the following address: https://www.parrot.com/contact.</span></h2>

<p>When your withdrawal request is accepted, we will send you a Return Materials Authorization (RMA). You will not need to bear the shipping costs to return the product to us.</p>

<p> </p>

<p><span>Learn more about our withdrawl policy <strong><a href="https://www.parrot.com/en/terms-and-conditions-sales">here</a></strong>.</span></p>


<h2 class="h2"><span>The product must be returned in a compliant package.</span></h2>

<p><span>You may use the package in which it was delivered. Once the product has been packed, just stick the RMA return document onto the package. The document must be visible on the outside of the package.</span></p>


<h2 class="p"><span>Refunds are made to the account used to place the order within 14 working days following the date of receipt.</span></h2>


<h2 class="p"><span>When you exercise your right to withdrawal, Parrot undertakes to refund you the total amount paid when placing the order, including delivery charges.</span></h2>


<h2 class="h2"><span>When signing in, you can choose the option "password forgotten":</span></h2>

<p><span>You will receive a link that will allow you to access your account and change your password. You can also click <strong><u><a href="/en/my-parrot/lost-password">here</a></u></strong> if you forgot your password.</span></p>


<h2 class="h2"><span>You can delete your customer account and all associated data in your account settings. </span></h2>

<p><span>By deleting your account you remove your account across any Parrot support you used it for (FreeFlight Pro App, FreeFlight Mini App, FreeFlight 6 App and Parrot.com).</span></p>

<p> </p>

<p><span>Associated data such as flight data and marketing data will be permanently deleted. You will also be unsubscribed from the Parrot newsletter.</span></p>

<p> </p>

<h2 class="h2"><span>To do so, go to your account, section "Delete account". </span></h2>

<p><span>The deletion will be effective within a maximum of <strong>15 days</strong>.</span></p>

<p> </p>

<p><strong>⚠ <em>Warning: personal data related to purchases made on parrot.com will be be archived because they must be kept for legal and tax reasons.</em></strong></p>


FAQ orders on parrot.com

What payment methods can I use to place an order?

Can I pay in installments?

How many days after placing my order will I be debited?

I'm having a problem when paying, what can I do?

How can I use a discount voucher I have been given?

How long will it take for orders made on the Parrot Store to be delivered?

How can I check the status of my order?

How much does delivery cost?

Can I change my delivery address once the order has been placed?

I haven't received my tracking number, what can I do?

I'm having a problem with my delivery, what can I do?

Where and when can I find my invoice?

How can I modify information shown on my invoice?

Can I return an item purchased through Parrot's online store?

How can I submit my withdrawal request?

How can I return my product?

How and when will I be refunded?

Will the delivery charges be refunded if I submit a withdrawal request?

I am unable to sign into my account, what can I do?

How can I delete my customer account?