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I haven't received my tracking number, what can I do?

The tracking number for your order will be sent to the e-mail address entered when placing your order within a maximum of 24 working hours after your order has been prepared.

If you have not received your tracking number, we suggest that you check your spam as well as the e-mail address entered when placing your order.

 

If you have a customer account, you will find the tracking number in the section "Order purchase history" as soon as your order had been dispatched.

 

You can also access your tracking link here.