|
Parrot ASTEROID - F.A.Q
Note: Before starting, check you have the latest update to your Parrot ASTEROID. To find out, select Settings > About > Version. The version number must be that given in the Latest available software versions section. If not, you need to update your Parrot ASTEROID.
 The system does not shut down or the “Goodbye” message is not displayed when I switch my vehicle off.
If the "Goodbye" message does not appear when you switch you car's ignition off, you must reverse the positions of the red and yellow wires.
This is because the red wire of the power supply cable must be connected to the after-contact 12V supply, the yellow wire to the permanent 12V supply and the black wire to earth. This can be done simply by reversing the two terminal lugs located on the Parrot wiring.
Is it possible to use the steering wheel controls in my vehicle to control my hands-free system?
The interface which manages steering wheel controls is not currently available. An optional extra will be offered during the year.
Can the Parrot ASTEROID be installed in all vehicles?
The Parrot ASTEROID is compatible with many vehicles on the market, its 1-DIN format is in line with the standard for traditional car radios.
Using special spacers, it can be installed in vehicles using 2-DIN format or in other models with car radios integrated into the dashboards (e.g. BMW, Audi, Renault, etc.). These spacers are available from our approved installers.
I have an amplifier in my vehicle. Is this a problem?
No.No The Parrot ASTEROID has 6 RCA outputs including 2 outputs to a subwoofer. These RCA outputs can be connected to the inputs of the external amplifier or to a preamp.
Note: If the volume of the subwoofer output seems too high, even when the effect adjustment on the Parrot ASTEROID is at the minimum, check if your amplifier or amplified subwoofer has a volume control.
Why does the sound only come through the vehicle's front speakers?
For telephone communication, it is normal for sound only to come through the vehicle's front speakers, this is the normal operating mode of the car radio for telephony-related functions
Should this occur with audio streaming or with USB/iPhone/iPod/SD reading, please check that your car radio is connected to all four of the vehicle’s speakers.
Is the Parrot ASTEROID compatible with a 24V battery?
No, the Parrot ASTEROID only accepts supply voltages of between 10V and 16V. If connected to a 24V supply, the device risks being damaged. You can however use a step-down transformer to convert your supply voltage from 24V to 12V.
Is it possible to use a USB extension cable when installing my Parrot ASTEROID?
Although it is possible to connect a USB extension, its use will adversely affect the USB signal.
Avoid the use of USB extension cables other than those supplied by PARROT which have optimal lengths.
I have not been able to connect by vehicle's aerial to that of the Parrot ASTEROID
If connection is not possible, you will need a special adaptor such as the one below, also available from our approved installers.
These adaptors are available from our approved installers.
If you have an active aerial (uses a power supply), you can power it using the ISO cable supplied with your Parrot ASTEROID.
You will then need a special adaptor such as the one below.
Where do I put the USB connectors?
USB peripherals (GPS, 3G key, USB key, MP3 player, etc.) can be connected to any available black USB port. The white USB port is reserved for Apple peripherals (iPod®, iPhone®, iPad®). Parrot recommends the following configuration:
- The white USB port for Apple products;
- A USB port for GPS;
- A USB port for a 3G key;
- A USB port for a USB peripheral containing music.
To ensure optimal reception, do not connect your 3G key directly to the Parrot ASTEROID: use the USB cable provided to install the accessory on the dashboard (or any other clear area).
Is it possible to use the steering wheel controls in my vehicle to control my hands-free system?
The interface which manages steering wheel controls is not currently available. An optional extra will be offered during the year.
 | General | |
I want to enter a figure or special character but these characters are not shown on the virtual keyboard.
The keyboard allows lower case letters A-Z to be entered. To access upper case letters, figures and accented characters, press the  key.
My Parrot ASTEROID changes the time by itself, but the time is not correct. Why?
Certain radio stations transmit the time at the same time as their programmes. The Parrot ASTEROID retrieves this information and sets the time automatically.
If the adjusted time is not correct, you can:
- Check the time zone is correct by selecting Settings > Date/Time > Time zone.
- Disable automatic update by selecting Settings > Date/Time > Automatic update.
Note : Ensure the time is correctly set if you want to use the iCoyote application.
My Parrot ASTEROID is blocked. What can I do?
Remove the front panel and press the RESET button for several seconds using a thin object.
This amounts to cutting off and restoring the 12V supply.
How can I restore the factory settings?
You can restore the factory settings by selecting Settings > Advanced settings > Restore default settings.
| Telephone | |
I am unable to connect my telephone to the Parrot ASTEROID
| Compatibility | Consult our compatibility page to check whether your telephone is compatible with the Parrot ASTEROID.
|
| Visibility of the Parrot ASTEROID | Before linking your telephone with the Parrot ASTEROID, make sure that your Parrot ASTEROID is set-up for visibility by all Bluetooth devices.
To do this, press the knob and select Settings > Telephony then ensure that the Visibility option has been checked.
If not, check it by pressing the knob. This option is activated by default. |
PIN Code | - Launch a search for Bluetooth® peripherals from your telephone, then select
"Parrot ASTEROID". - The pairing procedure depends on which telephone model you have:
- If the phone asks you to enter the Bluetooth PIN code, enter “0000”.
- If the Parrot ASTEROID and your telephone display two codes, verify that these codes are identical, then confirm or reject.
> The Parrot ASTEROID screen will display “Pairing successful”.
Note: Numerous pairing procedures, specific to certain telephone models are available on the compatibility section of our web site.
For more information please refer to the user manual for your telephone.
|
Reinitialisation | - On the Parrot ASTEROID, select Settings > Advanced settings > Reinitialise.
- On your telephone, erase the Parrot system from the list of Bluetooth peripherals.
- Re-establish the connection between the two devices.
|
I can’t find my contacts in the Parrot ASTEROID’s memory
| Automatic synchronisation | Consult our
compatibility page to check whether your telephone allows automatic synchronisation of your contacts.
If this is not the case you will more often than not be able to send them manually from the telephone. To do this: - Select Settings > Telephony > Special pairing > Push object.
- Consult your telephone's user manual for the procedure of sending contacts via Bluetooth. Generally speaking, you have to select Send by Bluetooth in the contact or address book options.
|
| Storage location of contacts | Only the contacts saved in the telephone's memory are synchronised in the ASTEROID memory. If your contacts are saved to your SIM card, you have to transfer these contacts to the phone memory. Consult your telephone’s user manual for more information.
|
| Number of contacts | Automatic synchronisation is limited to 2,000 contacts per linked telephone and 8,000 contacts for all linked telephones.
|
Can you connect more than one telephone simultaneously to the Parrot ASTEROID?
| | It is not possible to connect 2 telephones simultaneously to the Parrot ASTEROID. But you can link up to 10 telephones to the Parrot ASTEROID. |
The people on the other end can't hear me properly
| Position of the microphone | - Make sure that the microphone is installed as close as possible to the user's head.
The ideal distance is 60cm. Preferably install the microphone close to the rear-view mirror.
- Turn the microphone to the user’s mouth.
- Make sure that the microphone is not exposed to air from the vents.
- Do not run the microphone cable through the heating, ventilation or
air conditioning systems or in front of the side airbags.
 |
| Compatibility | The audio quality of the conversation may depend on the telephone used. |
| Music function | |
Note: Problems may arise if the peripheral is already connected to the Parrot ASTEROID when you turn on the ignition. Try again by connecting the peripheral after having turned on the ignition.
What USB key models are supported? Are there restrictions in terms of capacity? Is it possible to use the Parrot ASTEROID with an external hard disk?
| | The Parrot ASTEROID is compatible with all types of USB 1.0 and USB 2.0 keys.
You can also connect an external hard disk to the Parrot ASTEROID.
There is no restriction in terms of capacity of USB keys/external hard disks..
Note: A loading process lasting several minutes may be necessary when you first connect your audio peripheral (iPod/USB/SD) to the Parrot ASTEROID, especially in the case of peripherals containing a large number of music files. This load time makes it possible to access these tracks using voice recognition. | | |
What SD card models are supported? Are there restrictions in terms of capacity?
| | The Parrot ASTEROID is compatible with SD and SD-HC cards. There is no restriction in terms of capacity of SD cards.
Note: A loading process lasting several minutes may be necessary when you first connect your audio peripheral (iPod/USB/SD) to the Parrot ASTEROID, especially in the case of peripherals containing a large number of music files. This load time makes it possible to access these tracks using voice recognition. |
What format should my audio files be in on my USB peripheral or SD card in order for them to be read by the Parrot ASTEROID?
| The Parrot ASTEROID is compatible with the following audio formats: MP3, AAC, WMA, WAV, OGG. |
The RDS function does not work correctly
If your vehicle is equipped with an amplified antenna (generally located on the windscreen), make sure you supply power to the antenna. Power to the antenna can be supplied using the Parrot ASTEROID ISO cable.
| Internet | |
How can I subscribe to Parrot ASTEROID apps?
| These applications are free of charge and subscription. |
| |
Once your trial period has expired, to find more information on subscribing to the application, press the button and select Settings > Subscription.
|
How do I reinstall an application that has been deleted?
All of the Asteroid software must be reinstalled in order to recover the deleted applications. Click here for more information.
I have just connected my 3G key, but have got the APN wrong. What can I do?
The APN (Access Point Name) is the portal on which the Parrot ASTEROID connects to the Internet.
It depends on your operator and your contract. If you have made a mistake with the APN:
- Select Settings > Network > 3G Key > Configuration.
- Select the new APN.
- Check the "Select" box.
- Wait for reconnection.
Which 3G keys are compatible with the Parrot ASTEROID?
Click here to view the list of 3G keys which are compatible with the Parrot ASTEROID. Note: Internet connection via a 3G key requires a subscription offer with a telephone operator. Using this service can result in significant roaming charges. Bear in mind also that an unlimited flat rate subscription means that the connection is unlimited in time but not in volume of data. Beyond a certain threshold, the bitrate may be reduced and
the billing changes to non-flat rate. Check the conditions of your subscription and consumption tracking with your operator. Parrot disclaims any liability for associated costs.
Is the Parrot ASTEROID compatible with the EDGE network?
The connectivity of the Parrot ASTEROID to the 3G network is managed by your telephone/3G key.
The Parrot ASTEROID does not therefore make a distinction between the 3G network and the EDGE network.
However, as the data exchange rates are more limited, you risk not being able to make full use of the apps on the Parrot ASTEROID.
Can I use my telephone's 3G connection to log on?
Yes, if you have a telephone which supports the Bluetooth DUN (Dial-Up networking) or PAN (Personal Area Network) profiles, connecting your telephone to the Parrot ASTEROID via Bluetooth lets you share the 3G connection of the telephone
Check the conditions of your subscription and consumption tracking with your operator. Parrot disclaims any liability for associated costs.
Click here to view the list of telephones which are compatible with the Parrot ASTEROID.
Do I continue to consume data when I change application without using the Exit menu?
Exiting a Parrot ASTEROID application without closing it will not necessarily end your 3D data consumption:
- The Coyote application can run in background mode. Consult the Coyote application support page for more details.
- When you exit a music application, the buffer memory continues to load the current track.
Note: Buffer memory size depends on the capacity of the SD card that is inserted into the Parrot ASTEROID. Data download stops when the buffer memory is full.
To ensure that you do not continue to use 3G data after filling the buffer memory, you must close the application. To do this, press the key and select Exit.
With the Maps application, when I zoom in to the maximum extent in "Satellite" mode, I see crosses on the screen. Why?
Maps displays crosses in areas where Google does not have the satellite map at the requested resolution.
How do I share a 3G connection from a phone without a DUN or PAN Bluetooth profile?
It is currently not possible to share a 3G connection without a DUN or PAN Bluetooth profile. We are, however, working on implementing an update in order to enable sharing of 3G connections via USB.
|
Updating |
|
How do I update my Parrot ASTEROID?
I cannot update the Parrot ASTEROID
- Check that your USB device has enough space available for the updating file.
- Otherwise, try to format the USB device in the FAT32 mode. Right click on the peripheral that corresponds to the USB key and select "format" In the “File system” drop-down list, FAT32 is usually set by default and you can start the formatting.
- If this does not resolve the problem, try again with another USB key.
| 
Australia
中国 China
Deutschland
España
France
Italia
日本 Japan
Nederland
United Kingdom
USA
Chile
Colombia (Techtexcolombia)
Czech republic (parrotklub)
Morocco
New Zealand (Digital Logistics)
Poland (Amervox)
Slovenia (Aim-High)
Russia (Wifree)
South Africa (Smac)
Turkiye (Mobicom)