• Occasionally, all Bluetooth® connection attempts fail for no apparent reason. Always try again before proceeding to the steps below.


• Make sure that the pairing code of the kit is inserted correctly. Some phones, especially PDA/Smart phones need to have the numbers lock on for numbers to be inserted. Also, for many of these phones, pressing “enter” on the keypad will not only send the pairing code, but add “enter” as part of the passkey. Therefore, it is important to verify that only numbers are being inserted and then the directions on your phone’s screen are followed.


• Make sure that the paired device list of the kit is not full. The kit can only have up to 5 devices in its listing. If there are five devices, one will need to be deleted before a new one can be added.


• Make sure the paired device list of the phone is not full. The amount of devices a phone will allow varies by phone, so please check your phone’s users manual.


• Make sure that the memory of the kit is not full. This can be checked under settings – information. The second line down should give the amount of free memory available. If the memory is low or full, deleting a paired device is the only way to free up memory.


• If the above steps do not work, it may be the case where the Bluetooth on the phone just needs to be reset. In some cases, this may be done by just turning off Bluetooth, then turning it back on. However, most cases will require a soft reset of the phone. This can be done by pulling the battery on the phone and then reinserting it.

• Most installers generally get the best audio quality by placing the microphone above the rear-view mirror, pointed directly at the mouth of the user.


• The microphone should not have any obstructions between it and the user.


• Make sure that no vents or speakers are directed toward the microphone.


• Road and drive train vibrations in the steering column and dashboard may make them unsuitable locations for the microphone.


• The microphone sensitivity may be turned up too high. This can be turned down by going into Settings –> Volume –> icrophone volume – and then turning the dial to adjust as necessary.


• Convertible top and some sunroof equipped vehicles may require adding a common foam windscreen to the microphone.

• First of all, there are very few phones that are both unable to synchronize and unable to send contacts.
  So, make sure the next phone you buy supports at least one of these features. Your Parrot car kit is going to last a lot longer than your current phone. In the meantime, you may be limited to voice dialing features available in the phone itself, consult with customer support for specific recommendations.


• If your phone has built-in voice recognition that requires training, you may have to selectively re-train when connected to the car kit for best results. You can usually create duplicate contacts if you need car kit and handheld voice tags for the same person. Otherwise, there can be one set of contacts that are trained to dial from the car kit and others that are trained with the phone in handheld mode.


• If you have a phone with voice recognition that does not require training to the users voice, it should work with the car kit too. When out on the road, most users report that Parrot voice tags are significantly more accurate than voice recognition built into the phone. If you experience issues with voice recognition accuracy on your phone, quiet the vehicle interior as much as you can and speak calmly and clearly.


• Alternately, any Bluetooth device that can send contacts can be used to populate your car kit phonebook. On the CK3100, allow the phone to connect automatically and then go to Settings -> Paired devices, Select your phone and then Select Disconnect. Press the Red button until you return to the main screen and verify the display shows your phone’s name with “DISCONNECTED” on the second line. In this mode, you can use other Bluetooth devices to send contacts to the kit and have them associated with your phone when connected. This phonebook will be available until the kit is updated, the phone pairing is deleted or the vehicle battery is disconnected.

WARNING – Updates should not be done unless instructed to do so by Technical Support. Updates are made to address specific issues and may change the functionality of your phone and the kit.

The software on the kit can be updated in one of two ways.

• The first is through flash cables that your deal/installer should have and be able to do the update for you


• The second is through a Bluetooth enabled Windows PC or laptop. A Bluetooth USB adapter may be used if the computer does not come with integrated Bluetooth.


• For step-by-step information on the update procedure please go to www.parrot.com, under the “downloads” section.

Most phones do not need to use a pairing mode. The special pairing modes listed are for phones that have specific problems. Normally, to begin an initialpairing all that needs to be done is to have the kit turned on; within thirty feet of the phone and to make sure that no other devices are currently connected to the kit. The phone can then do a search for the kit and when it finds it, attempt to connect.

• The kit can be cleared by deleting all paired devices.
  
  
• The kit will be cleared by doing a software update.

• The installation is probably wired backwards with phone audio directed back to the radio instead of out to the front speakers. Refer to the downloadable CK3X00 Wiring Reference Diagram for more information.
  
  
• If the kit has worked before, a soft reset of the phone will most likely fix this. A soft reset can be done by taking the battery out of the phone for a few seconds and then putting it back in.

• Check to make sure that the fuse on the battery line is still good and the battery line connections are still good.
  
  
• Check to make sure that the battery line is in fact connected to the battery and not also tied in with the ignition line.

• The screen’s connector is not fully inserted (most common).
  
  
• The screen is no longer good.
  
  
• There is an internal problem with the control box (very rare).

• The screen is not plugged in properly.
  
  
• The screen is not good call customer support.

• When phone audio is heard on more than two speakers in the vehicle, the digital signal processing functions are overly burdened with echo cancellation causing overall audio quality to suffer.
  
  
• The Parrot CK3100 needs to be installed between the Amp and the speakers. Refer to the downloadable CK3x00 Wiring Reference Diagram and the Simplified Parrot Installation Guide for how-to information.

• First of all, on the CK3100 display, you must have your mobile displayed as DISCONNECTED from the car-kit. To disconnect the mobile phone from the car-kit, go into SETTINGS, PAIRED DEVICES, select the device and DISCONNECT
  
  
• From the mobile phone, select a contact, select OPTIONS MENU and choose SEND, VIA BLUETOOTH to the car-kit. When the contact is received, it will be displayed in the PHONEBOOK.