Zikmu - FAQ - UK
|
| Frequently Asked Questions |
 |
|
|
|
 I cannot establish the connection between my PC and the Zikmu via Wi-Fi.
|
|
|
During the Zikmu configuration, how do I know if I have to select the 'Use Automatic Configuration' or the
'Use WPS Configuration' option ? |
|
The type of connection you have to establish with the Zikmu depends on the model of your modem / router: you have to determine wether it supports the SES or WPS technologies.
WPS (Wi-Fi Protected Setup) or SES (Secure Easy Setup) technologies allow to establish a secured connection between several Wi-Fi devices simply by pressing a button.
To find out wether your modem supports SES or WPS technologies, refer to the documentation of your device. If you do not have this documentation:
- your modem / router cannot support these technologies if you were equipped with it before 2007 ;
- there is a WPS button on WPS modems or routers.
WARNING: Make sure you do not mistake the WPS button with a pairing button. |
|
|
| I hear audio gaps quite regularly |
|
Low latency optimization |
If your PC is equipped with the Windows XP operating system, you may have regular audio gaps.
To correct this problem, use the Parrot Sound Manager system :
1. Right click on the Parrot Sound Manager icon and select Advanced config.
2. Activate the Low latency Wi-Fi streaming Windows optimization option. |
| Positioning the Zikmu |
The sound quality of the Zikmu can be degraded if there is an obstacle or a wall between both speakers or between a speaker and your access point. Reposition your speakers if necessary. |
| Performances of the modem / router |
The performance of the Zikmu depends highly on the performance of your modem / router. |
| RCA cable |
If you have an audio cable (Jack / RCA ) connected to the Zikmu there may be some interferences if the jack connector is in contact with a wall or a piece of furniture. Unplug the Jack / RCA connector or make sure it is not in contact with anything. |
|
|
| Is it possible to use the Zikmu with a Mac via Wi-Fi ? |
|
Yes, but to do so, you will need to :
- update your Zikmu with the 2.0 software version. Refer to our tutorials to see how to update the Zikmu software ;
- install Parrot Wi-Fi Wizard for Mac
;
- Install a uPnP server on your Mac, such as UPnP Mac EyeConnect. Click here for more information.
|
|
|
| Is it possible to stream music via Wi-Fi if I have no access to the internet ? |
Configuring the
Wi-Fi connection manually |
To stream music via Wi-Fi with no access to the internet, you have to establish the connection manually:
- Search for the available Wi-Fi devices using the Windows Wi-Fi management interface.
- Select “PARROT_XX:XX:XX:XX” (X being replaced by figures) and click on Connect.
- Launch the Parrot Sound Manager software and wait until the Zikmu is displayed in the Parrot Sound Manager devices list.
Note : This list is displayed when you right-click on the Parrot Sound Manager icon. The Zikmu must be turned on to be displayed among the available devices.
|
|
|
| Since I changed my Wi-Fi router, I cannot establish the connection between my PC and the Zikmu. |
|
Make sure your old router is turned off then reset the Zikmu Wi-Fi settings. To do so, hold down the Wi-Fi button until all control panel icons blink twice.
|
|
| |
|
|
|
I cannot establish the connection between my PC and the Zikmu. |
| Bluetooth connection tutorial |
Click here to see the corresponding tutorial. |
| Compatibility |
The Zikmu is compatible with all PCs supporting Bluetooth technology. If your PC is not Bluetooth enabled, use a Bluetooth dongle. |
| Bluetooth visibility |
If you are using your PC with the Zikmu for the 1st time, make sure you have pressed the Bluetooth button on the control panel. The Bluetooth icon must be blinking while you are pairing the PC and the Zikmu. |
| PIN code |
Enter the 0000 PIN code when you are asked to do so. |
| Bluetooth software version |
Make sure you have the latest Bluetooth software version on your PC.
To find out which Bluetooth software you are using, refer to the Determining the PC Bluetooth Software section on the
Zikmu user guide.
Then, make sure there is no available software update on the manufacturer website (generally in the support section).
For instance, if you have the Broadcomm Bluetooth software, click here. |
| Bluesoleil Bluetooth stack |
We recommend you do not use the Bluesoleil Bluetooth stack as we noticed several audio quality issues (such as audio gaps). Besides the Parrot Audio Configuration Tool software does not work with the Bluesoleil stack. |
|
|
| Is it possible to stream music from my iPhone to the Zikmu via Bluetooth ? |
|
It is impossible to stream music via Bluetooth from 1st generation iPhone, as they do not support the A2DP profile.
But the iPhone 3G, iPhone 3GS or iPod Touch 2G support this profile. You can then stream music to the Zikmu via Bluetooth using these devices.
Refer to our compatibility page for more information. |
|
|
| Is it possible to stream music from a Mac to the Zikmu via Bluetooth ? |
|
You can use the Zikmu with a Mac OS X Leopard (or later version).
Use the 10.5.7 version to avoid any random disconnection.
Please note that you may not have a high quality sound if your Mac is already connected to a Bluetooth mouse or a Bluetooth keypad. |
|
|
There is a gap between the audio signal and the video signal when I am watching a video on my computer while being connected to the
Zikmu via Bluetooth. |
|
Use the Parrot Audio Configuration Tool software (Advanced tab) to solve this problem.
Refer to the Synchronizing Audio and Video signals section on the Zikmu user guide or click here to watch the corresponding tutorial. |
|
|
| I wish to use the Zikmu with an audio player on which I connected a Bluetooth dongle whose PIN code is fixed and different from 0000. |
|
You can use the Parrot Audio Configuration Tool (Bluetooth tab) to modify the PIN code of the Zikmu.
Refer to the Modifying the PIN code section on the Zikmu user guide. |
|
| |
|
|
Is the iPod / iPhone charging while being connected to the Zikmu ? |
|
Yes. |
|
|
| I cannot use my iPod while it is being connected to the Zikmu. |
|
If you are using the Zikmu with an old iPod model, only the remote control can be used to control the volume and the playback.
Refer to the Compatibility table for more information. |
|
|
| Music from my iPod is interrupted by Windows sounds while my PC is on. |
|
If you have already used your PC to stream music via Wi-Fi to the Zikmu, your PC will automatically consider the Zikmu as default audio device.
Right click on the Parrot Sound Manager icon and select the Local option to solve this problem. |
| |
|
|
| Which adapter do I have to use to connect my iPod / iPhone to the Zikmu ? |
|
The adapters provided with the Zikmu allow you to use it with an iPhone and an iPhone 3G.
If you wish to use the Zikmu with an iPod, use the dock adapter provided with your iPod.
Refer to the compatibility table to get the reference of the adapter you need. |
|
|
| I cannot use applications such as Spotify, Deezer or listen to an internet radio when my iPhone is connected to the Zikmu |
|
This problem is linked to an iPhone OS limitation, but it will be corrected shortly.
Meanwhile, connect your iphone to the Zikmu via Bluetooth or using a Jack / RCA cable if you wish to use softwares such as Spotify, Deezer or listen to internet radios. |
|
|
|
|
|
Do I have to connect my TV to both speakers of the Zikmu ? |
|
 |
No, you just have to connect your TV (or any other audio player) to one of the speakers, using a Jack – RCA audio cable.
The sound will be sent via Bluetooth to the other speaker. |
|
|
| Music (or sound from my TV) is interrupted by Windows sounds while my PC is on. |
|
If you have already used your PC to stream music via Wi-Fi to the Zikmu, your PC will automatically consider the Zikmu as default audio device.
Right click on the Parrot Sound Manager icon and select the Local option to solve this problem. |
|
|
|
When I am watching a movie with my TV connected to the Zikmu, I hear audio gaps. |
|
You can have this problem when the sound coming from the audio player / TV is too low. In that case, the Zikmu will consider there is no sound at all (or that the audio source is turned off).
To solve this problem, increase the sound on your audio source (while decreasing the sound on the Zikmu). |
|
|
| Is it possible to connect the Zikmu to my DVD player? |
|
Yes. You can connect the Zikmu to your DVD player using a RCA cable. |
|
|
| |
|
|
|
|